| ID | Status | Customer | Device | Tech | Labor | Created | Issue |
|---|---|---|---|---|---|---|---|
| 1 | Completed | John Doe 555-0101 |
Laptop — Dell XPS 13 9310 S/N DELL-SN8X7Q2 |
Mike Rivera | $80.00 | 2026-03-04 09:15:00 Upd 2026-03-05 16:40:00 |
LCD panel damaged; vertical lines; needs replacement. |
| 2 | Completed | Jane Smith 555-0102 |
Desktop — HP Pavilion TP01-2xxx S/N 5CD1234ABR |
Sara Nguyen | $70.00 | 2026-03-06 10:00:00 Upd 2026-03-07 14:20:00 |
System extremely slow; upgrade storage and fresh OS install requested. |
| 3 | Completed | Carlos Mendez 555-0103 |
Laptop — Lenovo ThinkPad T14 Gen 2 S/N PF2XYZ9A |
Jordan Lee | $45.00 | 2026-03-08 11:30:00 Upd 2026-03-08 17:00:00 |
Suspected malware; diagnostics, removal, and hardening. |
| 4 | In Progress | Priya Patel 555-0105 |
Desktop — Custom Gaming tower (RTX build) S/N CHASSIS-SN-GAM77 |
Mike Rivera | $55.00 | 2026-03-10 08:45:00 Upd 2026-03-10 08:45:00 |
Random power loss under GPU load; replace failing PSU. |
| 5 | Ready for Pickup | Robert Chen 555-0106 |
Laptop — Apple MacBook Air (M1, 2020) S/N F5GKL2N4C6 |
Sara Nguyen | $95.00 | 2026-03-11 13:00:00 Upd 2026-03-12 11:15:00 |
Battery not holding charge; customer-approved replacement. |
| 6 | Completed | Emily Nguyen 555-0108 |
Tablet — Apple iPad (9th gen) S/N DMPLQ9X2K4 |
Mike Rivera | $40.00 | 2026-03-12 09:00:00 Upd 2026-03-13 10:30:00 |
Tablet running hot; clean fans, new thermal paste, case fan assist. |
| 7 | Completed | Marcus Webb 555-0109 |
Laptop — Microsoft Surface Pro 8 S/N 0A1B2C3D4E5F6789 |
Jordan Lee | $60.00 | 2026-03-14 15:20:00 Upd 2026-03-14 18:00:00 |
Upgrade RAM from 8GB to 32GB (2x16). |
| 8 | Completed | Linda Ortiz 555-0111 |
Desktop — Dell OptiPlex 7090 S/N DELL-OPT-88ZZ |
Sara Nguyen | $50.00 | 2026-03-15 10:05:00 Upd 2026-03-16 12:45:00 |
Replace failing HDD with SSD clone; retain data. |
| 9 | Completed | John Doe 555-0101 |
Monitor — Acer Nitro VG240Y S/N ACER-MON-2291 |
Alex Kim | $35.00 | 2026-03-17 14:00:00 Upd 2026-03-17 16:30:00 |
External monitor flicker; trace to faulty wireless keyboard RF (replaced). |
| 10 | Open | Priya Patel 555-0105 |
Laptop — ASUS ROG Strix G15 S/N J8N0CVB123456 |
Mike Rivera | $65.00 | 2026-03-18 09:30:00 | On-site Wi-Fi drops; USB adapter install and driver tuning. |